FAQ
Answers to Your Questions
Find answers to the most commonly asked questions about our pet care services
Serving the entire Bay Area, conveniently near San Jose Airport, SAP Center, and Levi's Stadium. Drop-off & pickup available (extra fee).
Office Hours: Mon–Sat 8 AM – 6 PM. Service Hours: 24/7.
Luxury in-home boarding ($90/night, $80 per additional dog, $100/night for puppies under 9 months, $105/night holiday rate) and daycare ($65 for up to 8 hrs, $55 per additional dog, $75 for puppies under 9 months, $25 late pick-up fee).
No kennels, dogs roam freely inside and outside, supervised play, toys, agility equipment, daily walks, naps, cuddle time, and daily updates.
- Complete the Resort Reservation Form
- Optional intro call (phone or FaceTime)
- Fill out your dog's profile and reserve dates
Yes, by appointment, or virtually via phone/FaceTime.
A 50% deposit of the total booking fee is required two weeks prior to your dog’s scheduled drop-off date to secure your reservation (or at the time of booking if less than two weeks away). The remaining balance is due upon drop-off. For daycare, a $30 deposit is required to reserve.
Boarding: Cancellations made 7 days or more before the scheduled drop-off date may be made without penalty, and your deposit will not be retained. For cancellations made less than 7 days before drop-off, 50% of the total booking fee will be retained as a cancellation fee.
Daycare: Cancellations made 48 hours or more before drop-off may be made without penalty. Cancellations made less than 48 hours before drop-off will result in the $30 deposit being retained.
We accept Zelle, Apple Pay, Venmo, cash, check, and credit cards.
Yes, a holiday rate of $105 per night applies during New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.
All dogs must be current on Rabies, Distemper/Parvo (DHPP), and Bordetella vaccinations. You can attach proof of vaccination documents or photos directly in our Intake Form or email them to info@annalisasdogresortsanjose.com.
Yes, every dog gets a customized care plan tailored to their needs, preferences, and routines.
Yes. Certified in PetTECH CPR, First Aid & Care for Pets, Professional Dog Care, Health & Safety, and Luxury Pet Resort services.
Phone: 408-713-8331, Email: info@annalisasdogresortsanjose.com
Where is Annalisa's Dog Resort located?
Serving the entire Bay Area, conveniently near San Jose Airport, SAP Center, and Levi's Stadium. Drop-off & pickup available (extra fee).
What are your hours of operation?
Office Hours: Mon–Sat 8 AM – 6 PM. Service Hours: 24/7.
What services and pricing do you offer?
Luxury in-home boarding ($90/night, $80 per additional dog, $100/night for puppies under 9 months, $105/night holiday rate) and daycare ($65 for up to 8 hrs, $55 per additional dog, $75 for puppies under 9 months, $25 late pick-up fee).
What makes your boarding "luxury"?
No kennels, dogs roam freely inside and outside, supervised play, toys, agility equipment, daily walks, naps, cuddle time, and daily updates.
How do I book a stay?
- Complete the Resort Reservation Form
- Optional intro call (phone or FaceTime)
- Fill out your dog's profile and reserve dates
Do you offer meet-and-greets?
Yes, by appointment, or virtually via phone/FaceTime.
What is your payment & deposit policy?
A 50% deposit of the total booking fee is required two weeks prior to your dog’s scheduled drop-off date to secure your reservation (or at the time of booking if less than two weeks away). The remaining balance is due upon drop-off. For daycare, a $30 deposit is required to reserve.
What is your cancellation policy?
Boarding: Cancellations made 7 days or more before the scheduled drop-off date may be made without penalty, and your deposit will not be retained. For cancellations made less than 7 days before drop-off, 50% of the total booking fee will be retained as a cancellation fee.
Daycare: Cancellations made 48 hours or more before drop-off may be made without penalty. Cancellations made less than 48 hours before drop-off will result in the $30 deposit being retained.
What payment methods do you accept?
We accept Zelle, Apple Pay, Venmo, cash, check, and credit cards.
Do you charge special rates for holidays?
Yes, a holiday rate of $105 per night applies during New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.
What vaccination records are required?
All dogs must be current on Rabies, Distemper/Parvo (DHPP), and Bordetella vaccinations. You can attach proof of vaccination documents or photos directly in our Intake Form or email them to info@annalisasdogresortsanjose.com.
Do you provide personalized care?
Yes, every dog gets a customized care plan tailored to their needs, preferences, and routines.
Are you certified in pet safety?
Yes. Certified in PetTECH CPR, First Aid & Care for Pets, Professional Dog Care, Health & Safety, and Luxury Pet Resort services.
How do I contact you?
Phone: 408-713-8331, Email: info@annalisasdogresortsanjose.com
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